Privacy Policy

Information We Collect

We collect the following information to provide services:

• Account information (email, password)
• Portrait photos and metadata
• Platform account addresses
• Usage logs and preferences

If you request beta access, we collect your email, optional name/company, role, use cases, source, and consent time. We use this only for beta invitations and product research; it does not include the contents or attachments of any report you submit. You can request deletion at contact@portraitpayai.com.

How We Use Information

We use collected information to:

• Provide and maintain services
• Record transactions on the platform
• Store in cloud
• Process licensing requests
• Send notifications
• Provide customer support

Information Sharing

We don't sell your data but may share with:

• Enterprise partners
• Service providers
• Platform network
• Legal requirements

Data Retention

We retain your data until you request deletion.

Data Security

We employ industry-standard security measures.

Your Rights

You have the following rights:

• To exercise your rights, contact:

To exercise your rights, contact: contact@portraitpayai.com

Cookie Usage

We use cookies to enhance user experience.

Children's Privacy

Our services are not directed to minors under 18.

Contact Us

For questions, contact us:

• contact@portraitpayai.com

Your Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation:

• Right to Data Portability
  You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object
  You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis.
• Lawful Basis for Processing
  We process personal data only on valid lawful bases: your consent, performance of a contract, compliance with legal obligations, or our legitimate interests (balanced against your rights).

Children's Online Privacy (COPPA)

PortraitPay AI does not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, contact us immediately at contact@portraitpayai.com. We will take steps to delete such information within 30 days.

California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information is collected, used, shared, or sold.
• Delete personal information held by businesses.
• Opt-out of the sale of personal information. PortraitPay AI does not sell personal information.
• Non-discrimination for exercising CCPA rights.

To exercise your rights under CCPA, contact us at contact@portraitpayai.com with subject "CCPA Request". We will respond within 45 days as required by law.

Biometric Information Privacy

If you submit facial images or voice recordings as part of a user-submitted technical report, PortraitPay processes that material solely to assist your own report (e.g., face-similarity comparison within your own submitted materials). PortraitPay does not independently verify identity, and does not make identity determinations. We:

• Do not sell, lease, or trade biometric data to any third party.
• Store biometric data using industry-standard encryption.
• Retain biometric data only as described in this policy and applicable law. Submitting a deletion request is not by itself confirmation that biometric records have been erased; records that require support review are handled through the account-deletion process. This policy does not promise a fixed deletion period.
• Obtain your explicit consent before collecting biometric data.

If you are an Illinois resident, you have additional rights under the Biometric Information Privacy Act (BIPA). Contact us at contact@portraitpayai.com for BIPA-specific requests.